WHAT DID YOU DO?
What am I actually buying?
A symbolic digital claim inside this website. You are not buying legal ownership of a date, number, word, colour, time, historical event or piece of the real internet.
Can I upload my own image?
Yes on supported claims. We check new images before they appear publicly.
Why is my image not public yet?
New uploads start in the moderation queue. Your claim can still exist while the default artwork is shown publicly.
Can I change my caption or image?
Account owners can open My Stuff and edit supported public captions or replace images.
What is My Stuff?
My Stuff is your account inventory. Create a free account with a public username, private email and password, verify the email, and every purchase is saved there. Old collection handles continue to work as account usernames.
How do community privacy settings work?
Achievement and public activity attribution use the visibility choices in Account settings. Public trade activity and future Bad Decision eligibility each require their own choice.
Where is my account email?
Verification, password-reset and deletion links normally arrive within a few minutes and expire after 30 minutes. Check spam first, then request one fresh link. If it still does not arrive, contact Support below from the address used for the account.
Can I cancel or get a refund?
Checkout asks you to request immediate supply of the personalised digital claim. Once supply begins, change-of-mind cancellation is normally lost. Your statutory rights still apply where content is faulty, not as described or not supplied, or a payment is duplicated or incorrect. Contact Support with the order reference.
What happens if I delete my account?
Deletion uses your password and a single-use email confirmation. It permanently pseudonymises the account, forfeits active claims, returns those items for public purchase, closes pending checkouts and removes owner access. Community activity stops showing the former username. It does not automatically refund completed purchases, and it does not restrict statutory rights.
How do I report something?
Eligible public Registry content has structured report controls. Choose the closest reason and add private detail if useful. The reported account does not see who sent the report. For urgent danger, contact emergency services rather than relying on the website report form.
How does trading work?
The Trading Outpost lets signed-in owners offer one eligible collectible for another owner's eligible collectible. Offers, acceptance and cancellation stay on the site. Trades exchange items only; no money or UP Credits change hands.
CONTACT SUPPORT.
Email support@upforgrabs.shop. Include the account email, public username and order reference where relevant, plus a short description of what happened. Do not send your password or full card details.
Payment, delivery, privacy, moderation and account-access complaints are reviewed through this address.
Community participation is also governed by the Community Guidelines.
WHAT HAPPENS NEXT.
We acknowledge support complaints by email, normally within two working days. Urgent safety concerns are prioritised, but Support is not an emergency service.
Possible outcomes include no action, an explanation, correcting an account or content decision, removing or restoring content, a warning or restriction, or lawful escalation. We normally send an outcome update unless the complainant asks us to stop non-essential complaint messages.
The reported person may be told the relevant allegation, rule or evidence when needed for fairness or an appeal, but the reporter’s identity and private report detail stay restricted unless disclosure is legally required. If an automated check caused or contributed to a decision, you may ask for human review.